Refund & Returns Policy

Most of our jumps, wings, fillers, gates and tack lockers are made to order, in the colours and configuration you choose. Under Irish and EU consumer law, goods that are made to your specification or clearly personalised are excluded from the standard 14-day cooling-off period.

Once production of a made-to-order or personalised item has begun, the order cannot be cancelled and is not refundable.

A deposit may be required to secure your order, reserve a production slot or hold materials. Deposits are non-refundable once materials have been ordered or fabrication has started, as they cover work already committed on your behalf.

If you cancel before any materials are ordered or work has begun, the deposit may be transferred to a future order or a rescheduled build date at our discretion.

Cancellation requests must be made in writing by WhatsApp or through the contact form and are effective from the time we receive them.

Where an order has not yet entered production, any balance paid above the deposit will be returned. Where production has begun, costs already incurred — materials, powder coating and labour — are deducted from any amount returned.

Where an item is a standard stock item that was not made to order, you may request a return within 14 days of delivery or collection, provided it is unused, unassembled, undamaged and in its original packaging.

Return carriage and safe repacking are the customer's responsibility. Approved returns are refunded less the original delivery cost and, where an item shows signs of use or arena wear, less a reasonable restocking deduction.

Please check your delivery on arrival. Any damage, missing component or shortage must be reported to us within 48 hours of delivery or collection, with photographs.

We will repair, replace or supply the missing part. Claims made after 48 hours cannot be assessed as we are unable to establish where the damage occurred.

If an item develops a genuine manufacturing fault, contact us with photographs and a description. We will inspect the item and, where the fault is confirmed, repair or replace the affected component.

This does not cover normal wear, weathering of timber poles, scuffs and marks from arena use, damage caused by a horse striking a fence, misuse, alteration, incorrect assembly, or damage caused by storms, flooding or accidents.

Hire bookings are confirmed on payment of the hire fee or booking deposit. Because a booking removes equipment from availability for other customers, the booking deposit is non-refundable.

Cancellations made more than 14 days before the hire date may be moved to an alternative date subject to availability. Equipment returned damaged, incomplete or excessively soiled is chargeable at replacement or repair cost.

Approved refunds are issued to the original payment method within 14 days of the returned goods being received and inspected. Delivery, collection and any third-party carriage charges are non-refundable.

VAT (23%) applies. VAT reclaimable for registered customers. Where a refund is issued, VAT is refunded in proportion to the amount returned.

This policy sits alongside your rights under Irish consumer legislation. If goods are faulty, not as described or not fit for purpose, your statutory rights apply in full.